Home‎ > ‎"How To" Guides‎ > ‎

    Systems Access Guide

    This guide has been put together to help all the new house staff in finding the right place to request access to the various patient care systems that we have, some of which are:

    - PRISM (main EMR for hospitalized patients - you should have access to this by default)
    - EmSTAT (the ER software)
    - PACS (the radiology software)
    - Climacs (HIV clinic electronic health record)
    - Forms on Demand (to print patient documents)

    At any point, if you find that you are unable to proceed with the application, please contact Helpdesk at 212-523-6486 (or 23-6486 from a hospital phone)

    -Setting-up your email from your phone…iPhone instructions, but the server and domain are the same for Android phones.

    Settings > Mail, Contacts, Calendars > Add Account > Select Microsoft Exchange > Input your email and password > on the next page it will ask you for: 

    Server: webmail.chpnet.org 

    Domain: continuum

     -Accessing webmail.chpnet.org:

    Username: first initial and then last name

    Password: First initial Capitalized + chp + the first 4 digits of your social security #. Here is an example of what your password would look like. “Jchp1234”

            -PRISM Access:

    Username: 6-digits (your class starts w/ 577…)

    Password: Need to call the IT Support Center at 212-523-6486 for the password 

    For Remote Access:
    You can access PRISM and PACS remotely via https://chipremote.chpnet.org/ though you do need to use Internet Explorer or Safari only in order for the applications to load correctly. To skip directly to the Remote Access section, click here.
    To skip to the guide on accessing applications after your Remote Access application is approved, click here.

    (From within the hospital)

    Step 1:

    Open Internet Explorer on any hospital computer - it should open on the intranet screen. If it does not, manually enter http://chip.chpnet.org in the address bar. Then, as indicated, from the "Select Site" drop-down menu, select "CORP".

    Step 2:
    Once the CORP page opens up, from the left sidebar, select "Information Services" as indicated.

    Step 3:
    Scroll down until you come across "Submit System Access or Service Request ticket" and click it.

    Step 4:
    As shown below, under the "I need new..." section, click on the "+" sign next to "Applications Access" to expand the menu.

    The first 4 steps are common for remote access as well. Click here to skip directly to the next step for remote access.

    Step 5:
    Once the menu expands, click "Information Systems Access Request".

    Step 6:
    Now the form for information systems access opens up, and you are required to fill out all fields with a red asterisk "*" marked. Follow the instructions as you go through the form.

    Step 7:
    As you scroll lower, under the "Emulate" field, enter the full name (First name [space] Last name) of any of the chief residents. Then, select the systems that you require access to, as shown below.

    Step 8:
    The final step involves putting down the name of an approver for your systems access - once again, enter the first and last names of the chief resident you entered above and press enter. The approver's information fields will populate automatically. Then, click submit.

    If you have any further questions or are unable to proceed at any step, please call the Helpdesk at 212-523-6486 (or 23-6486 from a hospital phone).

    (to access hospital systems from outside the hospital)

    You will need to apply for remote access from a computer within the hospital. Follow steps 1 through 4 as stated above.

    Step 5:
    Once the menu expands, select "Remote system access."

    Step 6:
    Go through the form, fill out all fields marked with a red asterisk "*" which indicates mandatory fields. Note that there is some additional information compared to regular systems access, such as your home internet service provider etc. Select the applications you need access to (typically, PRISM and PACS). Then, enter the name of the approver as indicated above in the systems access section (Step 8).

    If you have any further questions or are unable to proceed at any step, please call the Helpdesk at 212-523-6486 (or 23-6486 from a hospital phone).

    REMOTE ACCESS - The next steps
    (after having your application approved)

    Once your application is approved by one of the chief residents, you can log on to http://chipremote.chpnet.org from any remote location. Be sure to use Internet Explorer or Safari as PRISM is only compatible with these browsers.

    Step 1:
    You will first need to download the CITRIX client on to your computer. Choose the appropriate version, depending on your operating system (Windows or Apple OS).

    Step 2:
    Once the CITRIX client has been downloaded, you can click on "CITRIX Farm WI" to access the applications.

    Step 3:
    Choose your application from the next screen.

    Step 4:
    Once you select PRISM, a few things to keep in mind - enter in your username and password as usual and then, instead of clicking "Login," click "Options."

    Step 5:
    From the drop-down menu, select "STLH1" and then click "Login".

    If you have any further questions or are unable to proceed at any step, please call the Helpdesk at 212-523-6486 (or 23-6486 from a hospital phone).